Daily Observation Report Software for ECCs

Developed to be easy-to-use and customizable, DOR Tracker helps emergency communication centers and PSAPs modernize and simplify management of daily observation reports. Empower supervisors with intuitive dashboards, customizable forms, and automated processes to ensure high-quality training and efficient oversight.

Digitize DORs and leave paper and spreadsheets behind

Customize forms to meet your agency’s unique needs

Save time with intelligent automation and streamlined workflows

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“We basically copied everything from that form and created a digital form within DOR Tracker…Now, we don’t have to print anything. Trainers can just fill it in, and the trainee gets an e-mail to review the DOR.”

Departmental System Coordinator, Monterey County Emergency Communications Department

Streamline Daily Observation Reports and Save Time with Frontline:

Pre-loaded and customizable form – Start with the APCO standard DOR or create your own. Customize questions, categories, event types, checklists, workflows, and more.

Automated workflows – Automate workflows and send email reminders to eliminate bottlenecks and ensure the right people are notified when there is a pending review or approval.

Comprehensive dashboards – Supervisors can view all DORs in a single dashboard and add internal-only comments for leadership review and confidentiality until the DOR is ready for trainee review.

Flexible scoring options – Use agency-defined point scales, require commentary, include N.O. (not observed) and N.R.T. (not responding to training) selections, add summaries, and more.

Extensive reporting – Utilize reports and visual dashboards that give supervisors and agency leadership immediate access to any DOR-related documentation and data. Create custom reports by selecting the data fields you want to see and filter any report by trainee, date, shift, evaluator, or training phase.

Color-coded checklists – Improve transparency and accountability with checklists that help supervisors and trainees identify completed or partially completed training and items that are still pending.

Digitize your entire program – Leave outdated processes behind and utilize DOR software for ECCs that makes new hire training consistent and scalable, even for the shortest-staffed agency.

Learn More:

Tri-Com Central Dispatch Saves Money and Improves Access to Data by Partnering with Frontline

Emergency Communications Center Improves Accountability, Transparency, and Training Processes with Frontline

Webinar Recap: How a Modern QA Solution Can Transform Your Dispatch Center’s Quality Assurance Program