Resource Center

The Challenge Providing services to 11 of the 12 incorporated police departments, all of the fire agencies, the county Sheriff, and a handful of other local agencies, the Monterey County Emergency Communications Department (ECD) is the primary Public Safety Answering Point (PSAP) for Monterey County, California. In 2023 alone, the agency answered 285,339 emergency calls, 431,557 non-emergency calls, and generated more than 497,000 call....

The Challenge Formed in 1976 by the cities of Batavia, Geneva, and St. Charles in the Chicago metropolitan area, Tri-Com Central Dispatch was created to provide emergency communications to these communities. Today, Tri-Com dispatches for 13 local law enforcement and fire service agencies and answers 130,000+ calls and coordinates 98,000+ dispatches per year. In May 2025 alone, the agency managed 10,746 calls for service across both disciplines, in addition to answeri....

The Challenge Located just west of Chicago, the community of Wood Dale, IL is served by the Wood Dale Police Department. The department's mission statement to “strive to enhance and improve the quality of life in Wood Dale,” and their strong emphasis on community policing demonstrates their commitment to proactively addressing the needs of the city's 13,774 residents. ....

In our recent webinar, "Next-Gen QA: The Data-Driven Approach to ECC Performance," Jessica Kay (Assistant 911 Coordinator, Chesapeake Police Department, VA) and Levenda James (Police Dispatch Supervisor, Miami-Dade Sheriff's Office, FL) joined Adara Spanninger of Frontline Public Safety Solutions to discuss how dispatch centers can modernize their Quality Assurance (QA) programs. The conversation focused on how a data-driven approach to quality assurance is helping agencies elevate performance, ....