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 The Challenge Providing dispatch services for two EMS agencies, eight law enforcement agencies, and 12 fire departments across Jasper County, Missouri, Jasper County Emergency Services plays a critical role in safeguarding the community. Based in Carthage, Missouri, the agency manages both emergency and non-emergency communications for the region. The center employs a staff of 30, with 20 in the communications room and 10 in administration. Each telecommunicator is trained across all dis....

The Challenge Located in West Texas, Odessa, TX is a rapidly growing community, despite being 4 hours from major metropolitan areas. Its population of approximately 130,000 is served by the Odessa Police Department (ODP), which responds to approximately 270,000 calls for service annually. ....

In the modern era of policing, Body-Worn Cameras (BWCs) have become more than just gadgets clipped to uniforms; they are a powerful tool to improve transparency, safety, and trust. Law enforcement agencies across the United States are adopting BWCs to meet the rising expectations for  accountability and professionalism. But what exactly are the benefits of BWCs? Below, we explore ten compelling advantages of deploying body-worn cameras in police departments supported by researc....

Customer Profile  QA Tracker, DOR Tracker, Policy Tracker, Performance Tracker, Pro Standards Tracker (2024)  25 employees  ~100,000 call volume annually  “I love the product, it’s very easy to use. Everything is right there.” Director, Western Colorado Regional Dispatch Center  Western Colorado Regional Dispatch Center Streamlines Training, Policy Management, ....

Customer Profile  Policy Tracker, FTO Tracker, Training Tracker, QA/DOR Tracker, Pro Standards Tracker (2025)  ~7 employees (1 supervisor, 6 dispatchers)  ~17,000–20,000 annual call volume  “[Frontline] is amazing…I tell people they need to check out Frontline because it’s so easy to use.&rdquo....

In many public safety agencies, policies exist, they can just be hard to find. They might be tucked away in old binders, buried in outdated PDFs, or trapped inside legacy systems that are frustrating and cumbersome to navigate. Everyone knows the policies matter, but keeping them up to date, ensuring they’re getting read, and proving your personnel understand them? That’s where things get tricky.In our recent webinar, “Turning Words into Action: How Agencies are Making Policy S....

Your agency may have strong, well-written policies but are they consistently accessed, reviewed, and truly understood by every officer? In today’s evolving legal and compliance environment, simply housing your policies isn’t enough. In this session, we’ll go beyond policy creation to explore the operational steps that ensure accountability, transparency, and compliance at every level. In the first half of this webinar, we’ll explore the real-world challenges agencies....

The Challenge Providing services to 11 of the 12 incorporated police departments, all of the fire agencies, the county Sheriff, and a handful of other local agencies, the Monterey County Emergency Communications Department (ECD) is the primary Public Safety Answering Point (PSAP) for Monterey County, California. In 2023 alone, the agency answered 285,339 emergency calls, 431,557 non-emergency calls, and generated more than 497,000 call....

The Challenge Formed in 1976 by the cities of Batavia, Geneva, and St. Charles in the Chicago metropolitan area, Tri-Com Central Dispatch was created to provide emergency communications to these communities. Today, Tri-Com dispatches for 13 local law enforcement and fire service agencies and answers 130,000+ calls and coordinates 98,000+ dispatches per year. In May 2025 alone, the agency managed 10,746 calls for service across both disciplines, in addition to answeri....

The Challenge Located just west of Chicago, the community of Wood Dale, IL is served by the Wood Dale Police Department. The department's mission statement to “strive to enhance and improve the quality of life in Wood Dale,” and their strong emphasis on community policing demonstrates their commitment to proactively addressing the needs of the city's 13,774 residents. ....

In our recent webinar, "Next-Gen QA: The Data-Driven Approach to ECC Performance," Jessica Kay (Assistant 911 Coordinator, Chesapeake Police Department, VA) and Levenda James (Police Dispatch Supervisor, Miami-Dade Sheriff's Office, FL) joined Adara Spanninger of Frontline Public Safety Solutions to discuss how dispatch centers can modernize their Quality Assurance (QA) programs. The conversation focused on how a data-driven approach to quality assurance is helping agencies elevate performance, ....